Once your order is being processed, we are unable to cancel or modify it. To get your order to you as quickly as possible, we operate with a very short processing window, which makes amendments unlikely once an order is placed. If you placed your order very recently, please contact us and our customer support team will do their best to assist you.

Please contact our customer support team with your order details and photo evidence of the defect. We will review your submission and follow up with next steps.`

We accept credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.

Prices are displayed in your local currency based on your shipping address.

All orders ship directly from Japan. Processing time is 2 to 4 business days before dispatch.

Yes. We ship to destinations worldwide. Please see our full shipping policy here for the list of supported countries and any restrictions.

For orders placed from 17 September 2025 onward, all duties and taxes are included at checkout under DDP (Delivered Duty Paid) terms. There are no additional charges upon delivery.

Delivery times vary depending on the destination country and local customs clearance conditions. Please refer to our shipping policy here for estimated timeframes by region.

Once your order has been dispatched, you will receive a shipping confirmation email with your DHL tracking number and a link to track your shipment in real time.

We are unable to ship to P.O. Boxes, parcel lockers, or military base addresses (APO/FPO/DPO).

Please see full details here.

Items may be returned within 30 days of delivery, provided they are unused, in their original condition, and in original packaging. Returns initiated after this window will not be accepted. Please see our full return policy here.

Please contact our customer support team before sending any items back. We will review your request and provide instructions on next steps.

Please contact our customer support team with your order details and photo evidence of the defect. We will review your submission and follow up with next steps.

Refunds are issued to the original payment method within 10 business days of return approval. Please allow additional time for your bank or credit card company to process and post the refund.

Please see full details here.

Each piece is individually made by hand, meaning no two are exactly alike. Natural variation in dimensions, glaze, color, and surface finish is part of what makes each piece unique and is not considered a defect.

Care requirements vary depending on the material and finish of each piece. As a general rule, we recommend hand washing with mild soap and avoiding prolonged soaking. For specific care guidance, please refer to the individual product page or contact us.

All items in our collection intended for food and drink use are made with food safe materials. For specific care or usage guidance, please refer to the individual product page or contact us.

Where available, dimensions are listed on the individual product page. As each piece is handmade, actual dimensions may vary slightly from those stated. We recommend checking the product page before purchase if sizing is a consideration.